CHRIS S Goo

Golden Valley Van Lies Lie and Break Your Stuff

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My moving experience with Golden Valley Van Lines was bad enough that it actually made the Seattle evening news. You can view the clip below. It would take a lot of space to cover everything that they did so I'll let the clip do most of the talking but the bottom line is that they will lie to you and say whatever they need to get you to hire them and they won't follow through with any of it. They prey on people who have never used a professional moving company before. Their moving consultant, Aaron Petrolia lied to me repeatedly and used social engineering techniques to try and gain my trust. They give you a low bid and once they have your stuff, they jack up the price and hold your stuff hostage to force you to pay. The reporter from KOMO TV News researched them and said that the government has actually shut them down but they are still operating using shady practices. They have their contract written in such a way as to absolve them from any liability for anything. If you have the money for a lengthy legal battle, you will most likely eventually win a judgement against them but they will just declare bankruptcy and then just begin operating under a different name. It looks as if this has happened before so it's not worth the effort. I asked for a partial refund and they laughed at me. I'm not getting any money back from this but I'm making it my mission to warn others away from this horrible, dishonest company. Also, their BBB rating means absolutely nothing as it is based on their level of responsiveness to inquiries from the BBB, not on actually fixing issues or resolving complaints. I have gone through all of their Google reviews and they appear to be fictitious and paid for by the company unless you really believe all the people who are based in foreign countries who wrote them came here just to use their services and then returned to their home country. Of the US based people who wrote reviews, if you look over their other reviews, they have written several for other moving companies as well and based on the dates are apparently moving every two months and hiring different companies to perform the move despite how happy they claim to have been with Golden Valley Van Lines in their review of their moving experience with them. https://komonews.com/news/consumer/how-to-steer-clear-of-rogue-movers-who-hold-your-property-hostage-for-higher-payment?fbclid=IwAR1dcAl7jCJCe-xCv3wWoyhO8Fej2lHu7VPGyf
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Loss:
$5000
Pros:
  • Tell you what you want to hear
Cons:
  • Late delivery
  • Whole experience
Reason of review:
Problem with delivery

Preferred solution: Partial Refund

Richard F Vqi
map-marker Portland, Oregon

Worst Movers Ever

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Do Not even think about using this Company! After our delivery on Saturday January 26th I must tell you that we are well less than pleased with their services. We have moved over 5 times in the past with other moving companies and very rarely have had any damaged items. With this move using GVVL services we have more damage than all other moves combined. Jose (our lead delivery person with the company) could not believe himself the poor job and lack of care in the packing of the truck and disregard for our personal belongings. Nearly every box was crushed and carelessly loaded, items marked fragile were on the bottom of the stack which showed no concern for the items inside. They have since all but disappeared and have not responded after their insurance company offered a couple hundred dollars for thousands of dollars worth of careless damage! DO YOURSELF A FAVOR AND GO WITH A REPUTABLE COMPANY that will stand behind their mistakes!
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Loss:
$10
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous
map-marker Oak Harbor, Washington

WORST MOVING COMPANY EVER

Golden Valley Van Lines - WORST MOVING COMPANY EVER
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Absolute worst moving service I have ever used. (And I've moved cross country multiple times with no issues.) Not only were they no shows multiple times, but our boxes arrived wet and smashed, the movers were putting boxes marked "fragile" at the bottom of stacks of boxes marked "books/heavy", one mover kicked our rug and a box off the truck. They lost a variety of things, including half our daughter's bed and a new XBOX, which magically disappeared from the top of a box. It was actually insane how terrible they were, and the lack of accountability from the owner was deplorable. We had water and dirt inside of our well wrapped boxes. DO NOT USE!
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Reason of review:
Bad quality
Featured
Alexis A Anc
map-marker Lakewood, Washington

Destroyed My Property

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Golden Valley Van Lines - Destroyed My Property
I am not one to leave reviews but wow do these guys love to screw you over and then disappear! They were so attentive and will promise you the world till they have all your belongings then they forget who you are. And on top of that, don't believe when you do actually receive your belongings that they will be in good condition! Oh no no! They strapped my mattress and box spring to THE OUTSIDE of the semi not surprisingly ruined it. Water damage and dirt like you wouldn't believe. So now that were at a month since delivery, two months since pick up, and nothing. I got one response saying how sorry they were and that they'd make it right. But since then, nothing, no responses, multiple emails, multiple phone calls, all unanswered. AVOID THIS COMPANY. Trust the bad reviews, I should have, and now I'm contacting a lawyer.
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Loss:
$2000
Cons:
  • Late delivery
  • Damaged property
  • Overcharging
Reason of review:
Damaged or defective

Preferred solution: Refund me $2000 for the cost of my mattress and box spring

Shelby M Srq
map-marker Lakewood, Washington

Worst moving experience ever. A scam company.

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Golden Valley Van Lines - Worst moving experience ever. A scam company.
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A truly traumatic and horrible experience. Christine in customer service screamed at me when I began crying after she told me our van would be 5 days late. She then disconnected her work phone and wouldn’t return phone calls. She also told me that if we weren’t there to receive the moving van when they arrived, they would leave all of our belongings on our lawn. She then said she had a family emergency at some point and hung up on me. Our van arrived days late and Christine over-charged us $1,800.00 (which management had to refund after a million phone calls.) Our things arrived broken and our movers said they were too tired to unwrap or assemble anything. I’m not kidding. They literally left our mattress on the floor and our entire bed frame is wrapped and in pieces in our new bedroom. Several boxes were smashed to pieces. Including pics of how they left things after paying thousands. This company is a scam. Do not use. Worst company ever.
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Loss:
$3000
Cons:
  • Lost items
  • Things were damaged and they kept my beautiful kitchen table
  • Bad customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

JOVI K
map-marker Lakewood, Washington

Unbeatable Moving Company

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Golden Valley Van Lines - Unbeatable Moving Company
I contacted them through the phone and the customer service representative explained how they work and gave me options, Though, I wasn't expecting much from them because I have come across several disappointments about moving companies. But, I praised these guys for their hard work and reliability. They're good to trust if I may say. They picked up my items from 3 different locations within the states of Washington and shipped them to Colorado without an extra fee. On top of that, the workers did the job in a friendly manner and were very respectful. With their reasonable price, they still did a good job. I'll definitely recommend them to everyone!
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Pros:
  • Timliness
  • Customer service was good
Cons:
  • Lost items
Reason of review:
On time delivery
Anonymous
map-marker Cathedral City, California

Worst movers EVER

I have no idea how this company is in business. Not only did they scam me with their low estimate, they then forced me to pay cash at time of pick-up, and then again at drop-off. No reputable company does this. The driver at drop off forced me to take a photo of his paper work that would serve as a receipt. The General Manager Christine is a nightmare. She is extremely rude and unprofessional. I had broken items and all my boxes were damaged. Do yourself a favor, spend a little more with a reputable moving service and keep your belongings safe, and your pocket book from being robbed. This company should be prosecuted.
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1 comment
Guest

Christine is abusive and a total power trip. I have never felt so disrespected.

Honestly, she borders on evil. I am sure I will not get my stuff for a full 21 days after our encounters. I will be sure to claim all my broken and damaged items...I am usually not that picky about my stuff but I am so bitter and angry over my treatment and overcharges...I cant believe they are in business either.

After delivery I will be reporting my experiences everywhere. Currently my gripe is only with Christine, we will see if she poisoned the drivers with manipulative and power tripping ego

James M Tst
map-marker Tampa, Florida

Colorado to florida

thank goodness we weren't in a hurry to receive our many boxes and other stuff". The delivery date changed 3 times. The straw that broke the camel's back was when the driver said the owner "hadn't sent me enough gas money to finish the trip" ! He connected with us from Atlanta. Evidentally he got more money as he did arrive the next day. When he did arrive many boxes were tumbled altho we have nothing broken. When i asked the driver who was his employer he replied "I don't know" ?? CRAZY, but at least it all got here, the driver was very kind & helpful calling out the box numbers as he unloaded alone. He mentioned his next off load ws a grand piano, yet he was alone and had no lift on the truck that he said held the piano??! Marlene M
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Reason of review:
Pricing issue
Anonymous
map-marker Lewiston, Idaho

Horrible costomer service!

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I want to know how on earth i can come to this site and see so many bad reviews directed soley at your GM Christine and yet she still works for your company! I recently moved and the movers were supposed to have my belongings delivered on sept 20th, its now the 25th and according to the company the truck with my stuff hasnt even left the original location! I tried calling to find out where my stuff was and GM Christine was so rude, yelled at both my mother and I! Even made comments like, "oh let me bow down to you my goodness" when i asked why the truck hadnt arrived to my new home by the date stated in my contract! How dare anyone treat a costomer that way, not to mention by a manager working for a company claiming that their mission is outstanding costomer service! You should be ashamed of the way your GM treats your customers, and you should be ashamed of yourselves as a company allowing so many complaints about that GM going uncorrected. I will be reporting this company to the better business bureau since clearly this formum for reporting doesnt work at all.
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Robin z Jzv
map-marker Bakersfield, California

Horrible GM for the company

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Christine the GM is the worst person for customer service . Everything is the customers fault . Not a good experience . She Raised her voice at my daughter . They do not disclose to you that it takes an extra 3 to 14 days after the date you give them for delivery. So be aware and read everything because they do not summarize the contract for you . She basically called me and my daughter a liar. The Driver told us we had to be at the delivery site on the 20th and its now the 24th and we still don't have our stuff. Christine says this is our fault even though the driver told us it would be delivered on the 20th.
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Loss:
$450
Cons:
  • Whole experience
Reason of review:
being yelled at by the GM

Preferred solution: Price reduction

Fernando H Hkj
map-marker Denver, Colorado

Amazing service

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They showed up about 8.30 am with all their packing materials, which includes extra boxes and wraps. They started by disconnecting all the home appliances and 2 large pieces of bedroom furniture. They did all these in about 3 hours before they proceeded to load everything into the truck. These guys worked so quick to beat my schedule time frame, which was a "BIG PLUS". At about 12 pm, they had already loaded my things into the truck and went towards my new location. They arrived with all my belongings in 3.5 days and unloaded them. Not only unloaded my things, they also helped me and set them in the position I needed them. I can say, this team is the best I had ever met and surely I will tell all my friends about this mover.
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Pros:
  • Customer service and quickness
Reason of review:
Good quality
Richard C Wpz
map-marker Lakewood, Washington

Clean service

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3. Hired the Golden Valley Van Lines to transport our goods from Redmond, WA to Los Angeles, CA was a nice arrangement myself and my business partner made. We were satisfied with the way the team handled our goods and were also pleased with the truck they used to dispatch the items. Because that was our worries, to get a good vehicle that wouldn't break down on the way as we've experienced this twice recently. The squad responsible for the job was very strong and polite. They worked very hard to make sure they delivered everything in 3 days and we are very happy about their service and will recommend them to our colleagues also.
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Pros:
  • I liked their service
  • Services was outstanding
Reason of review:
On time delivery
Taha Ncb
map-marker Lakewood, Washington

Amazing Service

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I contacted the administration in April 2018 and discussed with them my requirements and all the staff I met in their office were friendly, welcoming and respectful. The Customer service and sales department were not left out, they explained everything about their services, what I should do and what I shouldn't. After I had an alliance with them, they dispatched an agent to visit my house and gave me an overall estimate of the price of the job. In the first place, I wasn't upset with the price they gave me to move a few pieces of equipment from California to New York. I can say that their price was extremely okay and since it met my budget, I accepted in good faith! On the date of the move, the team showed up at about 6.30 am and started the packing, wrapping and disassembling the pieces of equipment. They were very careful and fast. Initially, I thought it would take them about 6 hours to do the job but my reasoning wasn't valid though. These guys did everything in just 3 hours and loaded the machines into the truck. This is an amazing experience I have had with Golden Valley team. My items were all delivered comfortably and in great condition. I highly recommend this team to everyone to give them a shot!
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Pros:
  • Service was outstanding
  • I liked their service
Reason of review:
Good customer service
Eddy Gdc

Great service provider

The Customer Service was impressive, the person on the phone responded to all my calls and most importantly was able to let me know all the different requirements for my move. They explained carefully all I needed to know, the advantages and disadvantages of all the options. Finally, we agreed on a term and they carried out the task amicably and shifted all my things from Washington to New Jersey. The team came up on time and the driver was a nice friend, he did everything I asked him to do. These guys were well-prepared for the task and they came up with many different boxes and wraps. The team was very strong and friendly. I'll also recommend their price, which is affordable. I really appreciated the Golden Valley team!
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Reason of review:
Good quality
Jayleah Who

Nice Job!

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This company is extremely good in term of the relocating services. They didn’t spend time answering and adjusting my quests. They turned up at the appropriate time they said they would. Packed, wrapped and loaded my stuff was obviously a wonderful enchantment. You ought to observe how these men moved my items, highly experienced, fast and friendly! My things were well protected and nothing got damaged by the time they delivered them. The staff of the customer service department were also helpful. Since they did an admirable job for me, personally, I am going to also publicize them to everyone that requires a really good moving company!
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Pros:
  • Service was outstanding
Reason of review:
Good quality
Papon C
map-marker Lakewood, Washington

Great short noticed move !

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I had a short distance move with Golden Valley Van Lines last March and the move size was not also very big. But the only concern was that it has certain urgency. In that case, hiring Golden Valley team was a good decision. The team was very organized and amazingly efficient. They managed to meet my short noticed requirement from every aspect. Their prompt response of customer service team amazed me. The way the movers took responsibilities of my relocation was a great relief for me. They packed, loaded, carried and delivered my expensive possessions with great care. Moreover, their offered price was incomparably affordable. The whole team of Golden Valley was very professional and efficient. I will definitely vouch for them.
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Pros:
  • Customer service was good
  • Service was outstanding
Reason of review:
Good customer service

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